
Gwen Hill
Business Success Facilitator
As an engaging, inspiring speaker, Gwen Hill specializes in helping business teams break down the barriers that prevent them from meeting their potential, coaching individuals on techniques to improve communication, resolve conflict and create customer success.
Gwen has over 20 years of experience working with business teams of all shapes and sizes to manage change, resolve conflict, and develop cultures devoted to customer success. Drawing from that extensive background, Gwen has developed the 3 C’s to Success as the guiding principles of her philosophy on organizational success. Over time, Gwen has found that businesses that focus on effective communication, conflict resolution, or customer success can survive, but only businesses that successfully nurture all three C’s can truly find both financial and cultural success.
Gwen is known for her entertaining, captivating speaking style, as well as her ability to read and bring definition to a team’s struggles, skillfully guiding each group to specific solutions that fit their unique needs.
Customer Service or Customer Success — Is There a Difference?
Yes, there is. To be successful, you need to incorporate both into your business strategy. Believe it or not, this is not a game of semantics or a trick question. Of course, each business owner wants to serve their customer to the best of their ability. If your business is a B2B (business to business) ...