Month: April 2018

REALLY? Excellent service is possible. But why is excellence in customer service important? That may appear to be a difficult question. But the answer is simple. EXCELLENCE in customer service is important because it is essential to the success of any business. On a deeper level, each person in the company has the opportunity to …

Excellence in Customer Service! Really? Read More »

Yes, there is. To be successful, you need to incorporate both into your business strategy. Believe it or not, this is not a game of semantics or a trick question. Of course, each business owner wants to serve their customer to the best of their ability. If your business is a B2B (business to business) …

Customer Service or Customer Success — Is There a Difference? Read More »