Excellence in Customer Service! Really?
REALLY? Excellent service is possible. But why is excellence in customer service important? That may appear to be a difficult question. But the answer is simple. EXCELLENCE in customer service …
April 2018
Customer Service or Customer Success — Is There a Difference?
Yes, there is. To be successful, you need to incorporate both into your business strategy. Believe it or not, this is not a game of semantics or a trick question. …
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